FAQ

1. Where are services available?

CBIT Therapy is based in Boston and provides telehealth throughout MA, NH, ME, CT, RI, VT, and NY.

2. Which insurance plans are accepted?

Mass General Brigham Health Plan HMO and PPO
Blue Cross Blue Shield HMO and PPO
Anthem Blue Cross Blue Shield PPO
Anthem Blue Cross Blue Shield HMO (Massachusetts only)

Patients with Blue Cross Blue Shield and Anthem insurance are now required to have a referral on file with our practice prior to their appointment.

Anthem patients must also obtain precertification.

Please contact your your PCP's office and provide the following information as soon as possible to expedite the process.

Occupational Therapist: Susan Eppling

Practice: Online OTs LLC (DBA CBIT Therapy)

Service: Occupational Therapy Habilitation

NPI 2: 1669082277 (Group Practice)

NPI 1: 1285893081 (Individual)

Telehealth Address: 43 Nylander Way, Acton, MA 01720

Phone: 617-221-5944

Fax: 857-202-5085

Billing codes: 97165, 97530, 97168, 97535

Services:

Comprehensive Behavioral Intervention for Tics (CBIT)

Comprehensive Behavioral Treatment (ComB) for BFRB

Patients are responsible for all fees not not paid by their insurance company, including co-pays and deductibles.

3. What are the private pay fees?

$240 Evaluation

$215 Training Session

Most patients attend between three and seven appointments, depending on their individual needs and treatment goals.

4. How to seek reimbursement for private pay fees

Please provide your insurance company with the following practice information to determine your eligibility for reimbursement. Many major insurers reimburse up to 80% of out-of-network services, depending on your specific plan benefits.

Occupational Therapist: Susan Eppling

Practice: Online OTs LLC (DBA CBIT Therapy)

Service: Occupational Therapy Habilitation

NPI 2: 1669082277 (Group Practice)

NPI 1: 1285893081 (Individual)

Telehealth Address: 43 Nylander Way, Acton, MA 01720

Phone: 617-221-5944

Fax: 857-202-5085

Billing codes: 97165, 97530, 97168, 97535

Services:

Comprehensive Behavioral Intervention for Tics (CBIT)

Comprehensive Behavioral Treatment (ComB) for BFRB

We are not able to contact insurers or submit requests on your behalf.

5. How long are the appointments?

Evaluations - 60 minutes

Training session - 45 minutes

6. What's the no-show/cancellation policy?

Patients will be charged $100 for missed appointments or cancellations with less than 24 hours' notice. Insurance will not cover this fee, so mark your calendar and set up reminders!

7. Are parents required on the telehealth calls?

Yes, patients under 18 must be accompanied by a parent.

8. Are referrals and preauthorization required?

Yes, please see FAQ #2.

9. Can I self-schedule an appointment?

Current patients are welcome to self-schedule appointments with this link https://onlineots.clientsecure.me

Frequently Asked Questions