FAQ

1. Where are services available?

CBIT Therapy is based in Boston and provides telehealth throughout MA, NH, ME, CT, RI, VT, and NY. Due to licensing laws, services are not available in any other states or countries.

2. Which insurance plans are accepted?

Mass General Brigham Health Plan HMO and PPO
Blue Cross Blue Shield HMO and PPO
Anthem Blue Cross Blue Shield PPO
Anthem Blue Cross Blue Shield HMO (Massachusetts only)

Blue Cross Blue Shield and Anthem now require a referral on file with our practice prior to the first appointment. Prior authorization is also required for many Anthem plans. Documentation should be faxed to 857-202-5085.

Please contact your your PCP's office and provide the following information to determine if you need prior-authorization.

Occupational Therapist: Susan Eppling

Practice: Online OTs LLC (DBA CBIT Therapy)

Service: Occupational Therapy Habilitation

NPI 2: 1669082277 (Group Practice)

NPI 1: 1285893081 (Individual)

Telehealth Address: 43 Nylander Way, Acton, MA 01720

Phone: 617-221-5944

Fax: 857-202-5085

Billing codes: 97165, 97530, 97168, 97535

Services:

Comprehensive Behavioral Intervention for Tics (CBIT)

Comprehensive Behavioral Treatment (ComB) for BFRB

Patients are responsible for all fees not not paid by their insurance company, including co-pays and deductibles.

3. How do I request prior authorization?

Blue Cross Blue Shield and Anthem now require a referral on file with our practice prior to the first appointment. Prior authorization is also required for many plans. Documentation should be faxed to 857-202-5085.

Please contact your your PCP's office and provide the following information to determine if you need prior-authorization.

Occupational Therapist: Susan Eppling

Practice: Online OTs LLC (DBA CBIT Therapy)

Service: Occupational Therapy Habilitation

NPI 2: 1669082277 (Group Practice)

NPI 1: 1285893081 (Individual)

Telehealth Address: 43 Nylander Way, Acton, MA 01720

Phone: 617-221-5944

Fax: 857-202-5085

Billing codes: 97165, 97530, 97168, 97535

Services:

Comprehensive Behavioral Intervention for Tics (CBIT)

Comprehensive Behavioral Treatment (ComB) for BFRB

Patients are responsible for all fees not not paid by their insurance company, including co-pays and deductibles.

4. What are the private pay fees?

$240 Evaluation (60 min)

$215 Training Session (45 min)

Most patients attend between three and seven appointments, depending on their individual needs and treatment goals.

5. How to seek reimbursement for private pay fees

Provide your insurance company with the following practice information to determine your eligibility for reimbursement for out-of-network services.

Occupational Therapist: Susan Eppling

Practice: Online OTs LLC (DBA CBIT Therapy)

Service: Occupational Therapy Habilitation

NPI 2: 1669082277 (Group Practice)

NPI 1: 1285893081 (Individual)

Telehealth Address: 43 Nylander Way, Acton, MA 01720

Phone: 617-221-5944

Fax: 857-202-5085

Billing codes: 97165, 97530, 97168, 97535

Services:

Comprehensive Behavioral Intervention for Tics (CBIT)

Comprehensive Behavioral Treatment (ComB) for BFRB

We are not able to contact insurers or submit requests on your behalf.

6. How long are the appointments?

Evaluation - 60 minutes

Training session - 45 minutes

7. What's the no-show/cancellation policy?

Please show up on time for your appointment. Patients will be charged $100 for missed appointments or cancellations with less than 24 hours' notice. Insurance will not cover this fee, so mark your calendar and set up reminders!

8. Are parents required on the telehealth calls?

Yes, patients under 18 must be accompanied by a parent.

9. Are referrals and prior authorization required?

Yes, please see FAQ #2.

10. Can I self-schedule an appointment?

Current patients (those who have already submitted intake forms) are welcome to self-schedule appointments with this link https://onlineots.clientsecure.me

Frequently Asked Questions